Last Updated: January 15, 2025
You have 30 calendar days from the date of delivery to initiate a return for eligible products. The return period begins on the date the tracking information shows the package was delivered to your address. Returns requested after 30 days cannot be accepted.
To be eligible for a return and refund, products must meet the following conditions:
The following items cannot be returned unless they arrive damaged or defective:
Standard Returns: Customers are responsible for return shipping costs unless the product is defective or we shipped an incorrect item. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned product.
Defective or Incorrect Items: If you received a damaged, defective, or incorrect product, we will cover return shipping costs. Contact us immediately, and we'll provide a prepaid return label or reimburse your return shipping costs upon receipt of the item.
Do not send returns to the address listed on the package. Returns must be shipped to our designated return center. The correct return address will be provided when you receive your Return Authorization Number.
Once we receive your returned product, our team will inspect it to verify it meets our return eligibility criteria. This inspection typically takes 3-5 business days from the date we receive the package. We will notify you via email once your return has been received and inspected.
If your return is approved, we will process your refund to the original payment method used for the purchase. You will receive an email confirmation when the refund has been processed.
Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider:
Partial refunds may be granted in the following situations:
If a partial refund is necessary, we will contact you before processing to explain the adjustment.
Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped or defective product). If you received free shipping on your order, the actual shipping cost will be deducted from your refund.
We currently do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order for the desired product. This ensures you receive your preferred item as quickly as possible.
If you received a defective product, we will expedite a replacement at no additional cost, including shipping. Contact us immediately with photos of the defect, and we'll ship a replacement as soon as possible, often before receiving your return.
Inspect your order immediately upon delivery. If you receive damaged or defective products, contact us within 7 days of delivery. Please provide:
For damaged or defective products, we offer the following options:
If a product develops a manufacturing defect within the 30-day return period, we will replace it or issue a full refund. Defects must not be due to misuse, accidents, or normal wear and tear.
If we shipped an incorrect product, contact us immediately. We will:
You are not required to return the incorrect item before we ship the correct one in these situations.
You may cancel your order before it ships by contacting us immediately. If your order has not been processed for shipment, we will cancel it and issue a full refund. Refunds for cancelled orders typically process within 3-5 business days.
Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the product following our standard return process once received.
All orders include tracking information. If tracking shows your package was delivered but you did not receive it, please:
If your package is genuinely lost, contact us within 7 days of the expected delivery date. We will:
We are not responsible for orders shipped to incorrect addresses provided by the customer. Please verify your shipping address carefully before completing your order. If you realize you provided an incorrect address, contact us immediately—we may be able to update it before shipment.
We do not charge restocking fees for standard returns of eligible products in original condition. However, a restocking fee of up to 20% may apply if:
We will notify you of any restocking fees before processing your refund.
International customers are responsible for return shipping costs unless the product is defective or we shipped an incorrect item. Returns from international destinations may take longer to process due to customs and shipping times.
Customs duties, taxes, and fees paid on the original shipment are non-refundable. International customers may also be responsible for customs charges on returned items. We recommend checking with your customs office before returning products internationally.
If you refuse delivery of your order, it will be returned to us. Once we receive the refused package, we will inspect it and process a refund minus the original shipping costs and a 15% handling fee. This policy applies because refused deliveries incur additional handling and shipping expenses.
Upon request, we may offer store credit instead of a refund to the original payment method. Store credit:
Refunds may be denied if:
If your refund is denied, we will explain the reason and offer alternative solutions when possible.
For questions about returns and refunds, or to initiate a return, please contact us:
BrightWellAs Customer Service
6546 Rosanna Greens Apt. 756
Larkinville, NT B6T 7C6
Phone: +1 517-907-8634
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM
Saturday, 10:00 AM - 4:00 PM
Sunday: Closed
Registration Number: 61268963
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
This Refund Policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy. By making a purchase from BrightWellAs, you acknowledge that you have read and agree to this Refund Policy.